Preceding the Digital Workplace Summit 2016 the following interview was given by Eduard Daoud to Communardo Software GmbH, a leading company for digital workplace solutions and an intergator integration partner. Mr Daoud, with intergator you offer an Enterprise Search Solution that makes the content of various applications and systems available in a central search. How[…]
The significance of Enterprise Search continues to grow rapidly. Let me explain the reasons and how management should address this topic. In terms of work productivity and the development of Digital Workplace environments there is probably nothing more important than to provide employees with the necessary tools and work environments to perform their jobs effectively[…]
Communardo Software GmbH to become new sales and integration partner of intergator Dresden, June 2016 – With Communardo Software GmbH interface projects has won a new partner for sales and integration of intergator. Communardo Software GmbH is a specialist for knowledge management, digital collaboration and networked communication. As a multi-award-winning Social Business Leader the firm[…]
Founded in 1911, the Reifenhäuser Group is now the leading provider of innovative technologies and components for plastics extrusion. The six highly specialized business units provide advanced solutions to customers around the world. With the Group’s technologies and a highly skilled workforce of over 1,400 employees, the Reifenhäuser Group enables customers to produce films, nonwovens, monofilaments and wood polymer composites of the highest quality. To ensure an effective cooperation between all offices and business units various IT services are provided.
IT driven KM with intergator Many benefits of Knowledge Management can be achieved with an IT-driven solution like intergator. These are some of the key aspects where intergator can support the organization’s KM: Find relevant information and data much faster intergator allows users to quickly, safely and comfortably access the internal information assets of an[…]
BI solutions e.g. Tableau are an excellent analytics visualisation software, but intergator is a comprehensive knowledge management, delivery and services solution including:
How to make your CRM/Call Center System a single point of access to resolve customer cases!? Problem: Agent productivity & contact center performance are one of the typical goals of every call center solution/ CRM vendor or any organisation which work a lot with the B2C concept. The agents only need one application to resolve[…]
Today’s customers want to use powerful search engines for their huge and increasing content repositories.
Full-text-only products with simple result lists are not enough to satisfy this community.
Different content sources require different analyzing and indexing strategies and a content-specific result presentation. There is a lot of research in the field of the application of semantic web technologies for information retrieval.
A wide range of useful standard vocabularies and powerful frameworks has been developed that can be used to gather, transform and store metadata. However, in practice we see a gap between state-of-the-art information retrieval and customer needs with a defined price-performance relation.
It is quite a challenge to index a large file server with heterogeneous content annotated with metadata from different vocabularies to provide an ontology-based navigation, to produce semantic annotated search results, to use faceted browsers as powerful filtering mechanism and do that with an out-of-the-box solution, which is stable, has a good performance and provides a simple way to configure it.