6 benefits of Knowledge Management

IT driven KM with intergator Many benefits of Knowledge Management can be achieved with an IT-driven solution like intergator. These are some of the key aspects where intergator can support the organization’s KM: Find relevant information and data much faster intergator allows users to quickly, safely and comfortably access the internal information assets of an organization to effectively support the provision of information. Find what you need, when you need

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Enhance your customer service with enterprise search

How to make your CRM/Call Center System a single point of access to resolve customer cases!? Problem: Agent productivity & contact center performance are one of the typical goals of every call center solution/ CRM vendor or any organisation which work a lot with the B2C concept. The agents only need one application to resolve cases/issues and get a 360 degree view of the customer. But in some contact centers

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Semantic Enterprise Search Solution

Today’s customers want to use powerful search engines for their huge and increasing content repositories. Full-text-only products with simple result lists are not enough to satisfy this community. Different content sources require different analyzing and indexing strategies and a content-specific result presentation. There is a lot of research in the field of the application of semantic web technologies for information retrieval. A wide range of useful standard vocabularies and powerful

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