knowledge management

intergator – The efficient knowledge management solution

Preserving knowledge within a company or organization is one of the greatest challenges of modern corporate management today. With an aging workforce and normal fluctuation, valuable knowledge retires and experiences and knowledge leave the company irretrievably. This not only endangers production and related processes, but also causes ever higher costs, as lost knowledge has to be laboriously built up again. Structured knowledge management solves a multitude of problems and ensures sustainable quality and process reliability.

Knowledge management as a requirement of ISO 9001:2015

Many organizations and companies are certified within the framework of ISO 9001:2015 and thus underline their commitment to quality both internally and externally. In its current form, the standard places great emphasis on knowledge management (Item 7.1.6), calls for the introduction of appropriate systems, but leaves precise implementation open. This presents quality management representatives (QMR) with the problem of finding an adequate solution that meets the requirements of ISO 9001:2015.

From data, to information, to knowledge

Knowledge in the entrepreneurial sense results from a multitude of parameters and occurs in various forms. It can occur in written form as a document or data record, can be transmitted person-related and orally or can be open or secret. In most cases, knowledge is generated from data, rules and experience. Information is sometimes selectively derived from these and ultimately becomes knowledge through internalization.

Knowledge that is not fixed must be collected and documented. Companies use different instruments and develop different strategies for sustainable storage. Some create databases, others train cyclically or form knowledge teams. What they all have in common, however, is a certain island character and it costs great efforts to integrate and link all facets.

The Problem: Scattered knowledge

A major problem confronting the QMR is the distribution of existing knowledge. Companies use different systems for different tasks and often there is no connection between these solutions. Documents are stored on central file servers, customer information is hidden in ERP or CRM systems, communication takes place via e-mails or web applications. Searches are often tedious because employees do not always have access to all information and the transfer of knowledge remains fragmented. A comprehensive knowledge management is missing.

The solution: The central search

The solution for the above mentioned problems is intergator. With a company-wide search (enterprise search) you bundle all information in one central place and make knowledge available efficiently. Knowledge management cannot be more effective because intergator already has all the tools for sustainable knowledge preparation.

Elements for holistic knowledge management

intergator as a knowledge management solution offers a multitude of useful functions that facilitate active information collection and knowledge transfer. Some of the most important are:

A modern and comprehensive enterprise search

The core element of the intergator is a modern company search, which indexes various IT systems via connectors and makes them available on a central web interface. No matter if data from databases, e-mails, websites or documents – intergator collects information and stores it in an index for a quick search.

Using predefined filters (facets), search hits can be quickly and efficiently narrowed down to relevant results. Users do not have to evaluate hits laboriously, but can access information in a targeted manner.

facets
facets

Individual dashboards

intergator offers the possibility to individually design surfaces for targeted information transfer. In this way, the need for information is taken into account and knowledge is conveyed in the right measure, at the right time and in the right place. Centrally maintained, special pages facilitate the transfer of knowledge. Contents can be generated dynamically and up-to-date from the data stock. In this way, knowledge recipients always stay up to date and keep an overview.

social dashboard
social dashboard

Consolidation of knowledge

In the case of scattered and unstructured data, redundancies often occur due to multiple storage or shadow copies. Employees create their own data systems, different departments store information twice or archives are created without consistently archiving data. Over time, enormous amounts of data are created and it becomes increasingly difficult to keep data up to date.

Central data storage

For documents that do not necessarily have to be collaboratively processed, but are relevant, intergator offers an integrated document service. Here, documents can be uploaded in the form of lists, managed and assigned according to granulable rights. A further advantage is the immediate indexing and availability within the intergator search environment.

content services
content services

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Would you like further information on the implementation of knowledge management in your company with intergator?