intergator – The efficient knowledge management solution
Preserving knowledge within a company or organization is one of the greatest challenges of modern corporate management today. With an aging workforce and normal fluctuation, valuable knowledge retires and experiences and knowledge leave the company irretrievably. This not only endangers production and related processes, but also causes ever higher costs, as lost knowledge has to be laboriously built up again. Structured knowledge management solves a multitude of problems and ensures sustainable quality and process reliability.
Knowledge management as a requirement of ISO 9001:2015
Many organizations and companies are certified within the framework of ISO 9001:2015 and thus underline their commitment to quality both internally and externally. In its current form, the standard places great emphasis on knowledge management (Item 7.1.6), calls for the introduction of appropriate systems, but leaves precise implementation open. This presents quality management representatives (QMR) with the problem of finding an adequate solution that meets the requirements of ISO 9001:2015.
From data, to information, to knowledge
Knowledge in the entrepreneurial sense results from a multitude of parameters and occurs in various forms. It can occur in written form as a document or data record, can be transmitted person-related and orally or can be open or secret. In most cases, knowledge is generated from data, rules and experience. Information is sometimes selectively derived from these and ultimately becomes knowledge through internalization.
Knowledge that is not fixed must be collected and documented. Companies use different instruments and develop different strategies for sustainable storage. Some create databases, others train cyclically or form knowledge teams. What they all have in common, however, is a certain island character and it costs great efforts to integrate and link all facets.
The Problem: Scattered knowledge
A major problem confronting the QMR is the distribution of existing knowledge. Companies use different systems for different tasks and often there is no connection between these solutions. Documents are stored on central file servers, customer information is hidden in ERP or CRM systems, communication takes place via e-mails or web applications. Searches are often tedious because employees do not always have access to all information and the transfer of knowledge remains fragmented. A comprehensive knowledge management is missing.
The solution: The central search
The solution for the above mentioned problems is intergator. With a company-wide search (enterprise search) you bundle all information in one central place and make knowledge available efficiently. Knowledge management cannot be more effective because intergator already has all the tools for sustainable knowledge preparation.
Elements for holistic knowledge management
intergator as a knowledge management solution offers a multitude of useful functions that facilitate active information collection and knowledge transfer. Some of the most important are:
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