INTERGATOR Smart Helpdesk
The smart service tool
INTERGATOR Smart Helpdesk is a 360° view of your entire service process. Customer data and support information are often distributed among different data sources, making it difficult to obtain a comprehensive overview. INTERGATOR bundles relevant information in a central interface to make it available to service staff in a clear and targeted manner. The INTERGATOR Smart Helpdesk helps service staff keep track of tickets, service contracts, FAQs and support requests. Information from various data sources is bundled in a central location. Whether figures from the ERP system, data from the CRM, e-mails or documents on the file server – INTERGATOR provides a fast and efficient overview for reliable and data-driven decisions.
Unlike stand-alone solutions, INTERGATOR Smart Helpdesk integrates different data, makes them searchable and links them intelligently. Maintain an overview in a business world that relies more and more on communications and where the right information, at the right time and in the right place, can make the difference between success and failure.
Comprehensive information.
Efficient decisions.
Smart solutions.
The main advantages of this search-based approach
Out-of-the-Box
On-site service
Smart research
Expert finder
Data export
Flexible dashboard
All information
Tickets, CRM data, FAQs and wikis are clearly presented on a central interface
Integrated search
100+ connectors
Single-Point-of-Access
Bundle your historically grown data structure into a single point of CRM with all relevant information
How the INTERGATOR Smart Helpdesk works
INTERGATOR has a variety of connectors for different programs and information systems and already in the standard version many of them are included for free. Aggregate data from SAP, Jira, emails or the file server into your Smart Helpdesk.
The Smart Helpdesk can be customized and configured via drag & drop. Prepare data more clearly and always work with the most up-to-date information and documents.
All information in one place
Connect all data sources in one central location and get a 360° overview. The INTERGATOR Smart Helpdesk is your solution for data-driven service and a modern way of presenting relevant information efficiently and clearly.