How to make your CRM/Call Center System a single point of access to resolve customer cases!?
Agent productivity & contact center performance are one of the typical goals of every call center solution/ CRM vendor or any organisation which work a lot with the B2C concept.
The agents only need one application to resolve cases/issues and get a 360 degree view of the customer. But in some contact centers agents use at least two or three information systems to research each call or case and try to build a knowledge map in their mind to react with a suitable answer.
intergator is a smart, agile system that acts as a knowledge management platform. With intergator integration in your help desk or CRM as a universal search and proactive content recommendation system you can raise agent productivity & contact center performance by at least 20% . This best practice session, with real-world examples & a demonstration will show you how intergator performs:
- All the information to solve cases at hand
- Empowers your agents to solve cases quickly
- Automates expertise finding & maximizes use of “tribal knowledge”
- Supports Knowledge Centered Support principles & makes KCS achievable
- Efficient information retrieval and added-value services.
- No waste of time with long searches and ineffective work.
Search based call center applications can securely provideall enterprise content to give your agents and community members a 360 degreeview of any case or topic.